Ann Tardy, Author at Ann Tardy | Speaker, Author, Trainer - Page 33 of 37

All Posts by Ann Tardy

Fix Those Broken Windows Immediately

Altercations, missed deadlines, defective processes, and empty promises are like broken windows. Left unfixed, they communicate our tolerance for broken windows.

According to the Broken Windows Theory, addressing petty crimes will prevent more serious crimes. Social scientists contend that small signs of disorder actually encourage more widespread negative behavior.

In 1993, Mayor Giuliani put the Broken Windows Theory into action to decrease crime in NYC. He commissioned the city to remove graffiti, clean litter, repair vandalism, and arrest toll-jumpers. By tackling minor disorders with zero-tolerance, Giuliani reinstated order and lawfulness in the city.

We need to put this theory into action with our teams.

If we don’t fix the broken windows, we not only condone them, we encourage greater violations.

By confronting the altercations, enforcing the deadlines, changing the processes, and holding people to their promises, we communicate zero-tolerance for negative behavior and thereby, restore order and justice in the environment.

And, as leaders, the environment is pivotal – it’s the only thing we can create. (We cannot create people’s skills or attitudes; we can only influence those with the environment.)

Consequently, we better be intentional about fixing those windows. Our people are watching.

Would You Beatbox on Stage for Your Team?

His students call him Cantaffa.

Joe Cantaffa is the Music Instructor at Howell High School in NJ and the Founding Director of the RockNRoll Chorus, a touring a cappella choir.

And he exemplifies the art of leading.

I witnessed him in action Saturday leading a performance of the RockNRoll Chorus on their 2016 tour. But Cantaffa didn’t lead these talented high school students from back stage or from the orchestra pit.

He led them on the stage.

Why? Because a choir member was absent. And they needed someone to beatbox. (Beatboxing: vocal percussion mimicking drum machines using your mouth, lips, tongue, and voice, ex: bum-bum-bum-bum-cha-cha-shush-shush).

As evidenced by his career, Cantaffa’s passion for music is indisputable. But it’s his relentless commitment to his students’ success that struck me as remarkable.

  • He didn’t care that he was twice as old as everyone else on the stage.
  • He didn’t care that he was on stage beatboxing.
  • He didn’t care that the spotlight was shining not on him but on his students.

And he left it all on the stage we could hardly distinguish Cantaffa from his students, or his work from his play.

Are you jumping on stage in a flurry of work and play to help your team be fabulous?

(For more information on the RockNRoll Chorus, go to www.rocknrollchorus.com)

Connecting Splashes to Waves

Our daily tasks are like splashing in the ocean, but our impact is like riding waves.

Mired in emails and meetings, it’s easy to fixate on the splashes and overlook the waves – the significance and meaning of our jobs.

Research shows that reminding people of the importance of their job increases their intrinsic motivation and productivity. That makes sense – the more critical we feel, the more effort we exert, the more we persevere.

As leaders, it’s essential to remind our people (and ourselves!) of the significance and the meaning of their work.

How? By connecting the splashes to the waves.

  1. Visit customers (internal colleagues/departments and external purchasers) to discover how they use a product or service
  2. Ask clients to share the positive benefits (the impact!) of using that product or service
  3. Have people collect and read customer testimonials at each team meeting
  4. Invite clients to share with the team (in person or via video) their success stories from using a product or service
  5. Save and post customer thank you emails and cards

Our splashes are necessary, but we cannot neglect the waves we make. Our perseverance depends on it!

Shifting Consent to Cement

Consent is like mud. It’s unstable and easily affected by circumstances, like the weather. But cement is steadfast and impervious.

When people consent, they may agree with an “OK,” they might even smile and nod, but they do not own that commitment, because they did not create it.

When people are involved in creating a commitment, they own it. And therefore they are more likely to act consistent with that promise by following through and executing in spite of circumstances.

People cement the commitments they help to create.

We can actually facilitate their shift in commitment:

  1. Instead of summarizing everyone’s action items, have people verbalize their promised deliverables to the group.
  2. Instead of sending people a list of responsibilities, have them document their own responsibilities on a project and distribute to the group.
  3. Instead of dictating commitments, have people declare their own commitments in writing and in meetings.

Through active and public declarations, people shift their commitments from wavering consent to anchored cement. And this invariably increases their success in following through and executing, which inevitably fuels their self-respect, self-esteem, and self-confidence.

Less mud, more cement!

It’s Just a Bullet on a Resume

Our resumes are dotted with bullets. These bullets highlight our jobs – our roles, our responsibilities, and our results.

But we don’t get bullets for dealing with drama, agonizing through murky meetings, navigating difficult bosses, and enduring politics.

We get no extra bullets for suffering. Imagine if we did:

  • Survived bad boss, backstabbing peers, and inefficient corporate policies

Mistakes, miscommunications, and martyrdom happen between the bullets. They only matter when we make them matter.

Every day we get to choose how we function between the bullets: with contention or with intention.

With contention, we are ensnared by crisis, personally offended by others’ actions, victimized by their missteps. We operate as if we don’t share a common goal.

With intention, we are enchanted by possibility and potential, intoxicated by the difference we can make with and for others, regardless of our title. We are cognizant that our interactions are meaningful and collaborative.

Our job is just a bullet on a resume. What we do in between the bullets is actually all that matters.

Bedazzled by Because

Dorothy sang it, “…because of the wonderful things he does!”

Kids demand it, “…but why?”

We all want it: a good rationale.

Research shows that people are significantly influenced by reason. They are more willing to accept a request when we tell them why.

But typically when we make a request, we assume the other person already knows why, so we don’t bother offering a reason. And that’s a missed opportunity.

  • “I need that report immediately.”
  • “I need to cancel the meeting.”
  • “I need to cut in front of you in line.”

The pace of our communications often causes us to neglect the why. Inadvertently, we rely on, “if we’re asking, they must know it’s for a good reason.”

But “because I said so” doesn’t satisfy children, and “because I’m the boss” doesn’t ignite enthusiasm or action in adults.

People want to feel part of the process.

By simply sharing the reason for our request, we include them in the process, while demonstrating that we are partners, not their parents.

This not only elevates the execution of our requests, but fuels trust and accelerates engagement. Why? Because we finally said so!

You Don’t Need New Toys

Problems are like new toys – they need figuring out.

People bring us their problems like they’re bringing us a Rubik’s cube, a Lego set, or a new video game – insisting that we play too.

Why do they bring us their new toys?

Because they know we can figure them out. We always have solutions, ideas, or key information.

So they drop their toys on our desk, eager to let us play.

And they’re right! We can figure them out and quite often we love to. But we already have enough toys to play with.

When people bring us new toys, there are 5 things we can offer to help them move forward:

  1. Perspective
  2. Information
  3. Resources
  4. Mentoring
  5. Encouragement

Before anyone starts sharing new toys, ask them first which of these they need from you.  Then make them take their toys with them when they leave.

Our job is not to collect the most toys but to help our people learn how to play better with their own.

Are You a Sentence Stepper?

Stepping on someone’s sentence isn’t a big deal, is it? I do it all the time.

I excitedly respond to what someone’s saying… even before they finish their sentence. Or I have a perfect story or something funny to share, but if I wait until they’re done talking, I might forget.

Clearly it’s just my enthusiasm and passion (sometimes my impatience and irritation); so what’s the problem with a little sentence-stepping?

It contaminates trust.

When we intentionally listen to someone, they trust us a little more.
When we sentence-step, they trust us a little less. 

As leaders, trust is everything – people only follow leaders they trust. So trust must be our constant commitment, not a checkbox on a to-do list.

The trust people have in us is strengthened or splintered in each interaction. Sentence-stepping doesn’t strengthen trust; it splinters it. Instead of demonstrating our passion and enthusiasm, it actually demonstrates our selfishness and disrespect.

When every conversation either contributes to or contaminates trust, we need to step on our tongue instead of their sentence.

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