Joey Votto, Cincinnati Reds first baseman, was chasing a foul ball heading toward the stands, hoping to catch an out in the seventh inning. Also positioning himself to catch that foul ball was a Reds-jersey-wearing fan sitting in the first row named Randy. When Votto missed the ball, he grabbed Randy’s jersey and seethed, “You’re a Reds fan, don’t get in my way!”
Randy apologized. Demonstrating respect and empathy, Randy’s apology immediately disarmed Votto’s anger. And suddenly Votto apologized too. After the game, the two talked, took pictures, and Votto gave him an autographed baseball that read: “Thanks for being so understanding.”
Remorseful, Votto acknowledged to reporters after the game that he had “bullied” Randy, who deserved to be treated with more respect.
What sparked Votto’s epiphany? Randy’s apology!
Research shows that apologies have the power to instantly heal. Receiving a sincere apology decreases a person’s blood pressure, slows their heart rate, and allows them to think clearly.
Having the courage to take responsibility is extremely powerful. As Randy and Votto discovered, it:
- disarms people
- prevents further misunderstanding
- increases empathy
- strengthens relationships
- fuels self-respect and self-esteem
Authentic and intentional apologies make us strong leaders and decent human beings.